Privacy notice
How the public GWS website and our prelaunch contact service handle personal information.
Who is responsible
The sole trader named in Business details, trading as A440 Guitar Workshop, is responsible for the information covered by this notice. Contact support@a440guitarworkshop.com for privacy requests. The legal name and postal business address are on that linked page.
Current website and launch preparation
The public GWS release is being prepared. Online purchases and customer installer downloads are not open on this website. This notice covers visits to these public pages and the enquiries you send us. Customer account, licensing, Community, forum and optional recognition information will be provided or updated before those features open to new public customers.
Information we use and why
| Information | Purpose and basis |
|---|---|
| Connection and website request information | The hosting infrastructure processes information needed to deliver pages and protect the service, which can include IP address, requested page, browser details and request time. Our basis is the legitimate interest in operating a reliable, secure website. |
| Enquiries and support correspondence | We use your email address, any name you provide, message content and attachments you choose to send to respond to you and manage the enquiry. Our basis is the legitimate interest in running and supporting the business; where you request steps towards a contract, those steps may also be a basis. |
| Records needed for security, disputes or legal duties | We may retain relevant records to prevent misuse, handle a complaint or meet a legal obligation, using the applicable legitimate interest or legal-obligation basis. |
Providers and data locations
DigitalOcean: the primary GWS website, backend and database infrastructure is hosted in London (LON1), United Kingdom.
Zoho Mail: our business support correspondence uses Zoho's EU regional mail service.
Zoho ZeptoMail / Zoho CPaaS: GWS uses the EU regional service for automated account and service email where those messages are used. Its current setting saves sent email content for up to 60 days. Zoho publishes a one-year retention period for account activity audit logs.
Providers can use supporting operations and subprocessors outside a primary service region. Further information is available in DigitalOcean's data-processing terms, its subprocessor disclosure and Zoho's privacy information. Zoho's published policy describes transfers within its group and to engaged third parties under agreements based on the European Commission's Model Contractual Clauses, with copies available on request. DigitalOcean's published terms describe its applicable transfer framework and contractual safeguards. Contact GWS for information or a copy of the safeguards applicable to your information.
We may also disclose information to professional advisers or authorities where necessary for a legal duty, a genuine dispute or protection of the service.
Retention
We retain information only for as long as needed for its purpose. We determine that period by considering whether an enquiry or support issue remains open, whether follow-up is needed, security and fraud-prevention needs, any dispute, and applicable legal duties. Information that is no longer needed is subject to deletion or anonymisation. Recovery copies are considered alongside the need to restore the service and preserve any record still required for those purposes.
The Zoho transactional-email periods above apply to that provider's sent-message content and account activity records. Support correspondence, website records and GWS account records have their own purposes and retention criteria; they are not assigned a universal 60-day deletion period.
Planned customer and application features
At launch, Paddle will handle payment transactions as Merchant of Record under its own privacy notice. The checkout and customer notices will explain the information needed for payment, subscriptions, licensing and authorised devices before an order is placed.
GWS processes audio locally. Planned Community settings sharing exchanges processing information rather than members' source music. Optional music identification uses AcoustID OÜ, an Estonian company: after the in-app fingerprint-only choice, GWS sends a locally generated fingerprint and whole-file duration through its backend. Source audio, file names and file paths are not sent in that request. These public website pages do not make identification requests.
Before opening new public member features, we will provide the relevant account and feature privacy information and complete the required provider arrangements. See the membership page for the current release status.
Your rights
Depending on the processing and lawful basis, you may ask for access, correction, deletion, restriction or a portable copy of your personal information. If processing relies on consent, you can withdraw it without affecting earlier lawful processing. Contact the support email above to make a request.
Your right to object
You may object to processing based on legitimate interests. Explain your concern to support@a440guitarworkshop.com so we can consider your request and the circumstances.
You can complain to the UK Information Commissioner's Office. Contacting GWS first can help resolve a concern and is not a condition of your right to complain.
Cookies and website storage
These public pages do not add advertising or analytics tracking. Sign-in and member services, when used, can need session or authentication storage; the relevant service information and any choices will be provided when those functions are available.